Case Study

On the Effectiveness of the

VERSANT Practice Tool

I. Statement of the Problem:

To determine the effectiveness of the Versant Practice Tool designed for the Contact Center Services NCII trainees in preparation for their VERSANT Assessment in PanAsiatic Solutions.

II. Objectives:

– To determine the effectiveness of the VERSANT Practice Tool.

– To determine the needs of the Contact Center Services NCII trainees to be able to effectively assist them in hurdling the VERSANT Assessment.

III. Point Of View

–  As a Contact Center Services NCII Trainer

IV. Areas of Consideration

1. Contact Center Services NCII trainees’ utilization of the VERSANT Practice Tool

2. Contact Center Services NCII trainees’ application in PanAsiatic Solutions Bacolod.

3. Contact Center Services NCII trainees’ comments and suggestions on the VERSANT Practice Tool.

4. Contact Center Services NCII trainees’ Actual VERSANT score in PanAsiatic Solutions Bacolod.

5. Survey of the Contact Center Services NCII trainees who have utilized the VERSANT Practice Tool.