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Conquering Loss Through Determination

“My father died when I was just 10 years old, and my siblings and I were abandoned by my mother a year after my father died. We were then taken care of by my grandmother.  After I graduated from high school, I decided to look for a job to assist in providing for the needs of my siblings. While I was looking for scholarship opportunities that could enable me to enroll in college, my grandmother passed away. 

“After my grandmother’s death, I became the sole breadwinner of my siblings. I continued working so I could put food on our table. I was only 20 years old when I got married and had a son, during which time I was working as a shoe store sales personnel. 

“Seeing my son grow had me thinking about his future and made me decide to look for a better job. I left my previous job and enrolled in NOLITC in 2013. Luckily, I was able to pass the assessment and was accepted as one of the scholars for the Finishing Course for Call Center Agents. The program lasted for 3 months, which I found to be very challenging. I had no income at the time so I needed to depend on my family for my finances and my son’s needs. 

“I can still remember the challenges and the hard work just to pass and graduate. I needed to make it and find a job in a call center no matter what. I am grateful to have my instructors to help me along the way, Ms. Mei Mei Lonasco and Ms. Chorelie Tupas. They are like mothers and best friends to us. 

“Finally, I graduated and began applying to different call centers. Together with my wave mates, we needed to overcome being nervous during our job interview. I did not pass in the first call center we applied to. I was motivated at that time already, but I still had to keep persevering.  We applied for jobs at Panasiatic and were hired. I was really happy at that time because I felt that the sacrifices I made to reach this point were worth it. 

“I started my journey in a call center then. I got pregnant with my second child in 2015 and my marriage went downhill. I decided to separate from my husband and raise my children on my own. I got really depressed and sad, but when I  looked at my children, I realized I need to be strong and sane for them.

“I wanted to build a career to secure my children’s future. So I applied for the position of Training Subject Matter Expert, and thankfully got hired.  I am assisting new hires who mostly have no call center experience. I love what I do because I can see myself through them. 

“I decided to take a leap of faith and leave my previous company since my salary can no longer sustain us since I was now the sole income earner as a single mother. I tried my luck at different companies and tried to build a career, but nothing seemed to work and I also faced challenges with my health.

“I applied to Focus Direct Inc. in August 2020; I became a part of the pioneer wave for the new campaign. I started as an agent and took calls for 3 months. Since we were in the process of growing, they were hiring a supervisor to lead the team. I decided to apply and got hired. I am happy with how my career is going. I am able to meet wonderful people from different walks of life. In addition, I was recognized as the Top Manager for our campaign in the 1st quarter of 2021.

“Due to our demands for more agents, we opened a senior supervisor post. I applied again and prayed that I would be accepted. During the interview, our Site Director asked if I was willing to accept the Operations Manager post. I was pretty scared but I saw the needs of the campaign, the needs of our agents and managers, so I rose to the challenge and accepted the post. 

“Now, I am an Operations Manager working with my 2 wonderful senior supervisors and 7 awesome supervisors with more than 100 hardworking Inbound agents.  With the help of my director who has been my mentor and motivator, I am slowly understanding my purpose and the true meaning of being a leader. 

“Looking back, I owe my success to God, my kids, my family, my NOLITC family who first believed in me and saw my potential. Most importantly, to the people who invested their time to train me and never gave up on me. 

“It’s never too late to dream. Always reach for the stars but remember to keep your feet on the ground. There will be a lot of challenges along the way–use it as your motivation and just keep going!”

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